Last updated October 28, 2026
From the app
- Open Loomplane and go to the More tab.
- Tap your name at the top to open Account.
- Tap Delete account, read the summary, and confirm. If you use Face ID or a fingerprint for production actions, the app asks for it.
The account is deleted straight away and the app signs you out of that server. Other servers you're signed in to on the phone aren't touched.
Without the app
Email rex@xraph.com from the address on your account, with "Delete my account" in the subject. We'll delete it within 30 days and reply to confirm. If you write from a different address, we'll ask you to prove the account is yours first.
What's deleted
- Your name, email address, username, profile picture and phone number.
- Your password, passkeys, two-factor setup and the Google, GitHub or other accounts you signed in with.
- Every session and API key you created. They stop working at once, on every device.
Backups that still hold a copy of these expire within 30 days.
What's kept
Workspaces belong to their organization, not to one person. Their projects, deployments, variables and connected cloud accounts stay for the other members. Your place in their member lists and audit trails stays, under an anonymous ID in place of your name, so a workspace can still see what changed; an admin can remove the member entry. We also keep a record of the terms and consents you accepted, as proof of what you agreed to. If you're the only owner of a workspace and want it gone too, delete it from the dashboard before you delete your account, or say so in your email.
Deleting your account doesn't remove resources Loomplane created in your cloud accounts. They're yours, and you remove them with your cloud provider.
Accounts on other servers
If your company runs its own Loomplane, your account lives on its server, not ours. You can still use Delete account in the app while you're signed in to it, or ask whoever runs that server.
The privacy policy has more on what we keep and why.